Shop Policy

I want you to be happy with your order. If something isn’t right, please get in touch and I’ll do my best to sort it out.

Returns & Cancellations

If you change your mind about a physical product, you have 14 days from the date you receive your order to let me know that you wish to cancel. You then have a further 14 days to send it back.

Returned items should be sent back in their original condition and packaging. You are responsible for the cost of returning the item unless it is faulty, damaged or incorrect.

Once the returned item has been received, your refund will be processed within 14 days. This will include the original standard delivery charge. If you chose a more expensive delivery option, the additional delivery cost will not be refunded.

Please contact me before returning anything so I can provide the appropriate return details.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty, or you receive the wrong item, please contact me as soon as possible with details of the problem and, where appropriate, photographs.

I’ll arrange a replacement or refund as appropriate and cover reasonable return postage costs where a return is required.

Shipping

Orders are dispatched to the countries shown as available at checkout.

Delivery estimates are provided as a guide rather than a guarantee. International orders can occasionally take longer due to customs processing, postal delays or other circumstances outside my control.

Please make sure your delivery address is correct when placing your order. I cannot be responsible for orders sent to an incorrect address supplied at checkout.

Parcels Returned to Sender

If an order is returned to me because delivery could not be completed for reasons outside my control — for example, an incorrect or incomplete address, failure to collect the parcel, refusal of delivery, or failure to complete required customs or import procedures — I will contact you once the parcel has been returned.

You can choose to have the order sent again, in which case you will be responsible for the cost of redelivery.

If you do not wish to have the order resent, I will refund the amount due for the returned goods. Where legally permitted, the original postage cost will not be refunded.

This does not affect your statutory rights, including your rights where an order is faulty, damaged, incorrectly supplied, or where you exercise a statutory right to cancel.

International Orders

International customers are responsible for ensuring that the products they order can legally be imported into their country.

Customs procedures vary between countries and may occasionally cause delays that are outside my control.

Customs & Import Charges

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless specifically stated otherwise at checkout, any additional import charges are the responsibility of the buyer.

These charges are set by the destination country and are not included in the purchase price or postage charged by this shop.

Lost or Delayed Orders

Postal delays can happen, particularly with international orders. If your order appears to be significantly overdue, please contact me and I’ll investigate.

An order will only be treated as lost once the relevant postal or courier service considers it lost. Where appropriate, I will arrange a replacement or refund.

Studio Editions

Studio Editions are licensed print-on-demand editions manufactured and sold by PrinterStudio. They are provided as an alternative way to purchase selected decks, particularly in countries I do not currently ship to directly.

Although I created and own the artwork, Studio Edition orders are placed with, manufactured by, fulfilled and shipped by PrinterStudio. I receive a royalty from each copy sold but I do not process the order or handle the payment, shipping, returns or refunds.

Studio Editions may differ from my independently produced Collector’s Editions in cardstock, finish, size and packaging. The card artwork remains the same unless otherwise stated on the individual deck listing.

Because Studio Editions are purchased directly from PrinterStudio, their terms, shipping policies, returns and refund policies apply to those purchases rather than the policies on this page.

Contact

If you have any questions about an order, return or these policies, please contact me using the contact details provided on this website.